If I make an online booking, will I be offered a 'best rate'?
Online bookings generally offer the 'best available rates' for that date and time.
What types of rooms are available and what are the differences between room types?
The property has 4 types of rooms available. To compare room types, please click
Are your property rates per person or per room?
Property rates are quoted on a per room basis before tax and service charge. An additional 17.7% will be added on for tax and service charge at the time of booking.
What are the type of credit cards accepted during the booking process?
We accept all the universally accepted credit cards like MasterCard, Visa & Amex ,and we also accept Wechat Pay during the booking process.
Are my credit card details necessary when making a reservation?
Yes, to guarantee the reservation.
Will my credit card be charged?
We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorization from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation.Guests can choose to settle the bill in cash or credit card at the time of check-out.
How safe are credit card details that are submitted online?
Our property uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.
For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.
Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
What is your cancellation policy?
In the event of a cancellation or no-show, the following will apply:
Cancellation submitted less than fourteen (14) days before arrival date will incur a first night charge
Cancellation submitted less than seven (7) days before arrival date, shortening stay (early check out) or no show. Are all subject to a full period of booking charge
Do you have a pets' policy?
Regrettably, pets are not allowed.
What are your check-in and check-out times?
Check-in time is 2.00 pm.
Check-out time is 12.00 noon.
Is it possible to check-in early?
Early check-in is subject to room availability.
What is the charge for a late check-out?
Late check-out is subject to room availability and the charges are as follows:
Check out before 6.00 pm: 50% charge (based on overnight rate)
Check out after 6.00 pm: Full overnight rate
Do you have non-smoking rooms?
The majority of our rooms are non-smoking, however, for the benefit of smokers we have dedicated at the outside to those who smoke.
Do you have twin, triple and quadruple rooms?
All rooms at Nimman Mai? Design Hotel are fitted with king sized or twin beds(only available on request & subject to availability as there are limited numbers) . However, an additional bed can be added by way of an extra bed. The cost for this is THB 800 with breakfast for one.
Do you have inter-connecting rooms?
Yes, we do have interconnecting room.
Does the property provide extra beds?
Yes, the property does provide extra beds at a cost of THB 800 per night inclusive of breakfast for one.
What is the property's policy regarding children?
There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding.
Children 12 years and above are charged the full adult breakfast price of THB 150.00 nett
Children between the ages of 5 and 11 years are charged a rate of THB 100 nett per child/breakfast
Children 4 years and below eat breakfast for free
Does the property provide baby-sitting services?
Regrettably, the property does not provide this service.
Are baby cots available?
Regrettably, the property does not provide this service.
General Property Information
Do you have hairdryers in the rooms?
Portable hairdryers are provided in all rooms.
Does the property provide iron and ironing boards in all rooms?
No it does not, however, iron and ironing boards are available upon request.
How far is the property from the airport and do you provide airport transfers? And if so, what is the cost?
The property is a 15-minute drive from Chiang Mai International Airport. Airport transfers are provided upon request.
How much is an airport taxi or limousine?
Please contact email@example.com for more information.
Can luggage be stored at the hotel whilst I travel elsewhere?
Yes. Please contact receptionist for more information.
What is the weather like at different times of the year?
Chiang Mai has a tropical wet and dry climate with the hot season, the rainy season and the cool season in a year round , The hot season lasts from March until June and sees daily temperatures ranging between 30 and 35°C,rainy season arrives in July and lasts until the end of September and the cool season (October to February) comes with temperatures dropping to the mid 20's°C.
Is the tap water safe to drink?
No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms daily.
Is there a doctor on call?
Yes, for minor illnesses, otherwise, for urgent matters we recommend guests go to Chiang Mai Ram Hospital which is just 8 minutes away
How far is the nearest hospital?
Chiang Mai Ram Hospital is a 8 minute drive from the property.
Where is the nearest bank or currency exchange?
The nearest bank is Kasikorn Bank , 500m far away from our hotel, right located in the corner of Nimman Mai Haeminda Rd Lane 15
What time do banks open?
9.00 am - 4.30 pm, Monday to Friday.
What voltage is used in Thailand?
The voltage in Thailand is 220 volts.
Can I connect my laptop in the room?
Yes, via wireless and high-speed broadband Internet connections.
What kind of internet connection do you provide and what is the cost?
Hi-speed Internet 8 Mbps (shared speed). For guests who make a booking directly with hotel, internet connection is complimentary
Are secretarial and other business services such as translation available?
Secretarial services such as faxing and photocopying are available upon request. Translation services will need to be sought elsewhere, however our Front Desk will be more than happy to assist.
Shopping and Tourist Facilities
How far is the property from well-known shopping centres?
The property is 100 meters from Maya Shopping Mall, 2 kilometers from Cetral Kad Suan Kaew
How far is the property from well-known entertainment spots?
We surrounded by art galleries and stylish café. Alternatives are the clubs (Warm Up Café and Infinity Pub & Restarant are favourite).
Do you have a tour desk?
No we do not, however, our Front Desk staff will be more than happy to help you with any queries you may have or assist you with any arrangements you may wish to make.
What and where are local tourist attractions?
Tourist attractions are plentiful, please contact the Front Desk for more information.